Question: How does the pricing work?
Answer: Most prices are quoted for a one-day event. If you desire to use rental items for a longer period, please call our office for longer term rates. All charges are for time out, whether used or not. (In the unlikely event of a price discrepency between the website and our internal data base the data base price will prevail).

Question: How and when do I pay?
Answer: A credit card number is required prior to items being taken or delivered. The full amount is due upon pick up of rentals. If delivered, full payment is taken on credit card the day before unless another form of payment is received prior to delivery.

Question: When should I make my reservation?
Answer: Early planning ensures product availability. During the peak rental season we reserve the right to ask for a deposit to confirm a reservation. The reservation fee is your assurance that the items will be available on the day you request.

Question: How can I place my order?
Answer: You can order over the phone, visit our showroom, or online at http://www.lonsdaleevents.com.

Question: What is my responsibility for merchandise return?
Answer: Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions, are subject to additional fees. All china, glassware, etc. should be scraped food free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags and/or boxes are provided with linen orders; please return linen in those containers. Linens returned in plastic bags will mildew rapidly and damages will be charged to the customer.

Question: What happens if something is broken, damaged or missing?
Answer: We do charge a replacement fee for missing, broken, damaged and weather damaged items. Be sure equipment is secure when not in use and protected from weather.

Question: Will I be charged if I return unused equipment?
Answer: Yes, rental charges are for time out whether used or not. We have to re-wash and re-pack all rentals to ensure every client receives sanitized, undamaged, sparkling and table ready items.

Question: Can I change my order?
Answer: We ask that changes (reductions and deletions) be made a minimum of two days before delivery or pick up. Same day revisions to delivered products may not be possible as our trucks often leave the premises prior to 8am. Changes made to any pick up orders on site will be processed as quickly as possible - a 20 minute wait can be expected to process your changes.

If your question is not answered in this page, please see our Policies page, send us your question via email or contact us at 604-986-5651. We welcome the opportunity to be of service to you.